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EIRIS Health Labs (“we,” “us,” or “our”) offers certain products with special purchase options, including subscriptions, pre-orders, and try-before-you-buy (where applicable). This Purchase Options & Cancellation Policy explains your rights and responsibilities when selecting these options.
By completing a purchase, you agree to the terms outlined below in addition to our Terms of Service, Refund Policy, and Privacy Policy.
Some products may be available as a recurring subscription. Subscriptions allow you to receive repeat deliveries based on the frequency and duration you choose at checkout.
By purchasing a subscription, you authorize us to automatically charge your stored payment method for each recurring order.
Charges occur on the renewal date shown in your customer portal or in your confirmation email.
If a payment fails, we may retry the charge or contact you to update your payment method.
Some subscriptions auto-renew unless canceled prior to the next billing date.
You will always be able to see your renewal schedule in your customer portal.
You may cancel, pause, or modify your subscription at any time before your next billing date.
You can manage your subscription by:
Using the link in your order confirmation email
Logging into your customer account (if applicable), or
Contacting us at support@eirishealthlabs.com
Changes made after an order has already begun processing may apply to the next cycle.
All refunds are handled in accordance with our 90-Day Money-Back Guarantee and Refund Policy.
Pre-orders allow you to reserve products that are out of stock or soon to be released.
Depending on the product:
You may be charged a partial deposit or
Your payment method may be securely stored and charged later when the product ships.
You may cancel a pre-order at any time before it is fulfilled.
Once the pre-order has shipped:
It cannot be canceled, but
You may still request a refund according to our Refund Policy.
Ship dates for pre-orders are estimates only. Production delays, fulfillment timelines, and supplier constraints may affect delivery.
We will notify you by email if significant changes occur.
For eligible “Try Before You Buy” items:
Your payment method is authorized at checkout but not charged immediately.
You have a specified trial period (displayed at checkout) to decide whether you wish to keep the item.
If you do not return the item within the trial period, your payment method will be charged automatically.
You must return items in their original condition with all components intact.
Failure to return within the stated period will result in full payment being captured automatically.
Returns follow our standard Refund Policy unless stated otherwise.
Orders cannot be canceled once they are marked as “Processing” or “Shipped.” Customers must then request a refund through our Refund Policy.
We reserve the right to:
Verify your identity,
Limit or refuse service, or
Cancel suspicious or fraudulent orders.
EIRIS Health Labs does not provide medical advice. Any product information is informational only. You should consult a healthcare professional regarding any health-related concerns.
For any cancellation request or modification, email:
📧 support@eirishealthlabs.com