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OVERVIEW
Welcome to EIRIS Health Labs (“we”, “us”, “our”). The terms “we”, “us” and “our” refer to EIRIS Health Labs. EIRIS Health Labs operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer (“you”), with a curated shopping experience (the “Services”). EIRIS Health Labs is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (these “Terms”) together with any policies referenced herein describe your rights and responsibilities when you use the Services.
By visiting, interacting with or using our Services, including accessing our website, browsing our online store or purchasing any product from us, you agree to be bound by these Terms and by our Privacy Policy (the “Privacy Policy”), which can be found here: here.
If you do not agree to these Terms or our Privacy Policy, you should not use or access our Services.
By agreeing to these Terms of Service, you represent and warrant that:
you are at least 18 years of age, or the age of majority in your state, province or country of residence, and
you are legally capable of entering into binding contracts, or you are using the Services under the supervision of a parent or legal guardian who has agreed to these Terms on your behalf.
This is important: purchases are only for adults. If you are under 18, you must have a parent/guardian complete any purchases.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide information such as your name, email address, billing information, payment details, and shipping address. You represent and warrant that all information you provide is accurate, current and complete and that you have all rights necessary to provide this information and authorize its use.
You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.
We reserve the right to refuse service, close accounts, or cancel orders at our sole discretion.
We offer primarily dietary supplement products (including oral strips) and related wellness content. While we make every effort to describe and display our products accurately:
colors, shapes and packaging may vary due to device settings, screen type and printing/label variations;
we do not warrant that product appearance or perceived quality will meet your personal expectations.
All descriptions of products, including formulations, packaging, pricing and availability, are subject to change at any time without notice, at our sole discretion. We may discontinue any product at any time.
Our products are not medicines and are not intended to:
diagnose, treat, cure or prevent any disease or medical condition, or
replace prescribed medication or professional medical care.
Statements made on this website have not been evaluated by:
the U.S. Food & Drug Administration (FDA),
the Australian Therapeutic Goods Administration (TGA), or
any other regulatory authority.
Information on the Services is provided for general wellness and educational purposes only and is not medical advice. You should always speak with a qualified healthcare professional before:
starting any new supplement,
stopping any medication,
making decisions about your health, especially if you are pregnant, breastfeeding, under 18, or have a medical condition.
Use of our products is at your own risk, and you are solely responsible for consulting your own doctor or healthcare provider.
When you place an order through our online store, you are making an offer to purchase products under these Terms.
We reserve the right, at our sole discretion, to accept or reject any order, and to limit or cancel quantities purchased per person, per household, or per order. Reasons for refusal or cancellation may include:
suspected fraud or unauthorized activity,
errors in product or pricing information,
inability to fulfil the order, or
any other reasonable business reason.
Your order is not accepted until we (or our fulfilment partner) have processed your payment and issued an order confirmation. We may attempt to contact you using the email address and/or other information provided at checkout if there is a problem with your order.
Once an order has been accepted and submitted to our fulfilment partner, we may not be able to modify or cancel it.
Your purchases are subject to our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for resale or export.
All prices are listed in you're local currency, primarily USD, unless otherwise specified. Prices, promotions, discounts and offers are subject to change at any time without prior notice.
The price charged for a product will be the price in effect at the time your order is placed, as shown in your order confirmation. Unless expressly stated otherwise, posted prices do not include:
shipping and handling charges,
taxes, customs or import duties, or
other government-imposed charges.
You agree to provide current, complete and accurate purchase and account information for all purchases. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
By submitting payment information, you represent and warrant that:
you are legally authorized to use the payment method provided;
the payment information is true, correct and complete;
charges will be honored by your payment provider; and
you will pay all charges incurred, including applicable taxes, shipping and handling.
We are not responsible for any charges or fees imposed by your bank, card issuer or payment provider.
We use third-party fulfilment and shipping carriers to process and deliver your orders.
All delivery times shown on the website, in the cart, on product pages or at checkout are estimates only and are not guaranteed. Actual delivery times may vary due to:
carrier delays,
customs processing,
high-volume periods (e.g. holidays, sales),
incorrect or incomplete addresses, or
events outside our control (e.g. weather, strikes, disruptions).
Once we transfer products to the carrier, title and risk of loss pass to you. This means:
we are not responsible for loss, theft or damage after the carrier has taken possession,
except to the extent expressly covered under any Insured Shipping option offered at checkout.
Your use of our shipping options, including Standard, Priority Dispatch, Insured Shipping, Express, or Free Shipping, is further governed by our Shipping Policy.
The Services and all content on them, including but not limited to text, product descriptions, logos, graphics, images, videos, digital downloads, and the design and arrangement thereof, are owned by EIRIS Health Labs, its licensors or content providers and are protected by intellectual property laws.
You may use the Services only for your personal, non-commercial use. You may not:
reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent,
use any trademarks, service marks or trade dress of EIRIS Health Labs without our prior written consent.
All rights not expressly granted herein are reserved by EIRIS Health Labs.
We may provide you with access to third-party tools (such as payment processors, analytics services, or other Shopify apps), which we do not monitor or control.
You acknowledge and agree that:
we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind;
we shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Your use of optional tools provided by third parties is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which those tools are provided by the relevant third-party provider(s).
The Services may contain links to third-party websites, content, or services that are not owned or controlled by EIRIS Health Labs.
We are not responsible for examining or evaluating the content or accuracy of any third-party websites, and we do not warrant or endorse any third-party offerings. If you access third-party websites from the Services, you do so at your own risk.
We are not liable for any harm or damages related to your purchase or use of products, services, content or any other transactions made in connection with third-party websites. Please review such third parties’ policies and practices before engaging in any transaction.
EIRIS Health Labs is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with EIRIS Health Labs.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and EIRIS Health Labs, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with EIRIS Health Labs.
All personal information we collect through the Services is subject to our Privacy Policy.
Because the Services are hosted by Shopify, certain personal information is also collected and processed by Shopify in accordance with Shopify’s own privacy practices, which are available at: https://www.shopify.com/legal/privacy
By using the Services, you acknowledge that you have read and understood both our Privacy Policy and Shopify’s privacy policy.
If you submit feedback, ideas, suggestions, reviews, comments, messages, or other content (“Feedback”), you grant us a perpetual, worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Feedback in any media.
You represent and warrant that you own or otherwise control all rights to any Feedback you submit and that the Feedback does not violate any rights of any third party.
We may, but are under no obligation to, monitor, edit or remove Feedback that we consider (in our sole discretion) unlawful, offensive, threatening, libelous, defamatory, obscene, or otherwise objectionable, or that violates these Terms.
You are solely responsible for any Feedback you make and its accuracy.
Occasionally, information in the Services may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Services is inaccurate at any time, without prior notice (including after you have submitted your order).
You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:
for any unlawful, fraudulent or malicious purpose;
to violate any law, regulation or ordinance;
to infringe upon or violate our intellectual property rights or the rights of others;
to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate;
to submit false or misleading information;
to upload or transmit viruses, malware or any other type of malicious code;
to spam, phish, pharm, pretext, spider, crawl or scrape;
to interfere with or circumvent the security features of the Services or any related website.
We reserve the right to suspend or terminate your access to the Services if you violate any prohibited use.
We may terminate or suspend your access to the Services at any time, without notice, for any reason, including but not limited to violation of these Terms or suspected fraudulent activity.
You will remain liable for all charges incurred before termination. Certain provisions of these Terms, including but not limited to intellectual property, limitation of liability, indemnification and governing law, shall survive termination.
Except as expressly stated by us in writing, the Services and all products offered through the Services are provided on an “as is” and “as available” basis, without any representations, warranties or conditions of any kind, either express or implied, including implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee, represent or warrant that:
the Services will be uninterrupted, timely, secure, or error-free;
any particular results will be obtained from the use of our products;
information on the Services is complete, accurate, or up to date.
Use of the Services and our products is at your sole risk.
To the fullest extent permitted by law, in no event shall EIRIS Health Labs, our owners, operators, partners, directors, officers, employees, agents, contractors, service providers, suppliers, or licensors be liable for any:
indirect, incidental, special, consequential, exemplary or punitive damages, or
any loss of profits, revenue, data, goodwill, or other intangible losses,
arising out of or related to:
your use of, or inability to use, the Services;
your purchase or use of any product;
any errors or omissions in any content;
any loss or damage of any kind incurred as a result of the use of the Services or products.
Your sole and exclusive remedy for dissatisfaction with the Services or products is to stop using the Services and, where applicable, to request a refund consistent with our Refund Policy.
Some jurisdictions do not allow limitation of liability for incidental or consequential damages, so the above limitation may not apply to you.
You agree to indemnify, defend and hold harmless EIRIS Health Labs and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claims, damages, losses, liabilities, costs or expenses (including reasonable attorneys’ fees) arising out of or related to:
your breach of these Terms or the documents they incorporate by reference;
your violation of any law or third-party rights;
your use of the Services or products.
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of any remaining provisions.
A failure by us to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms, together with any policies or operating rules posted by us on the website or in respect to the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements or communications.
You may not assign, transfer or delegate your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms at any time without notice.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law principles.
You agree that any dispute arising out of or relating to these Terms or the Services shall be brought exclusively in the courts of New South Wales, Australia, and you hereby consent to the jurisdiction of such courts.
Section titles and headings in these Terms are for convenience only and do not affect the meaning or interpretation of the provisions.
We may update, change or replace any part of these Terms by posting updates and changes on this page. The “Last updated” date at the top will reflect the date of the latest changes.
Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at:
EIRIS Health Labs
📩 support@eirishealthlabs.com